Frequently Asked Questions
Get all the answers regarding your official Eminem gear and order details.
How long will it take for my order to ship?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 2-4 weeks. Please note that limited edition vinyl and pre-order drops have specific shipping timelines listed on their product pages.
What is your return policy for apparel?
We accept returns on unworn and unwashed apparel items within 30 days of delivery. All items must have original tags attached. Please note that music media, autographed items, and final sale merchandise are non-returnable.
How do I know what size to order?
A detailed size guide is available on every product page. Most of our hoodies and tees feature a standard unisex fit, but we recommend checking specific measurements to ensure the perfect fit for your style.
Do you ship worldwide?
Yes, we ship to most countries globally. Shipping costs and customs duties are calculated at checkout based on your location and the weight of your order.
Can I cancel or modify my order after it's placed?
Because we aim to process orders as quickly as possible, we can only allow cancellations or modifications within 1 hour of purchase. Please contact our support team immediately with your order number.
Are the products sold here official Eminem merchandise?
Yes, this is the official online store. All products, including apparel, accessories, and music, are 100% authentic and licensed by Shady Records.